Condiciones de venta

Last updated: 8 August 2026

1. Purpose and scope

These terms govern all sales made on ava-be.com between JOCHA, a French limited liability company (société à responsabilitélimitée) with share capital of €1,000, registered office at 74 boulevard Périer, 13008Marseille, France, registered with the Marseille Trade and Companies Register undernumber 908 692 767 (“Ava Be”), and any individual purchasing for non-professionalpurposes (“the customer”).

Placing an order means accepting these terms in full, in the version published at thetime of the order. They take precedence over any other document.

2. Products

The products offered are those shown on the site at the time of browsing, while stockslast. Each product page sets out the essential characteristics: composition, availablesizes, care instructions, and where useful the model's height and the recommended sizerange.

Photographs represent the products as faithfully as possible. Slight colour variationsmay occur depending on your screen; these do not engage Ava Be's liability.

3. Prices

Prices are shown in euros or in the currency you have selected, inclusive of all taxes.They exclude delivery charges, which are stated before you confirm your order.

For deliveries within the European Union and the United States, customs duties and importtaxes are included in the displayed price: nothing further will be charged on delivery.For all other destinations, duties and taxes may be levied by local authorities andremain payable by the customer.

Ava Be may change its prices at any time. Products are invoiced at the price in forcewhen the order is confirmed.

4. Orders

An order is confirmed once payment is accepted. A confirmation email listing theproducts, the price and the delivery address is sent immediately; it serves as proof ofthe transaction.

Ava Be may cancel any order showing unusual characteristics, in particular following aprevious payment dispute or where fraud is suspected. The customer is informed andrefunded in full.

5. Payment

Payment is made online by bank card, digital wallet or instalment payment provider,depending on the methods offered at the time of the order. Transactions are secured byour payment providers; Ava Be never has access to complete card details.

6. Availability

If a product becomes unavailable after an order is placed, the customer is informed assoon as possible and refunded the corresponding amount within fourteen days.

7. Delivery

Delivery methods, timescales and destinations are set out in ourshipping policy, which forms part of these terms.

8. Right of withdrawal and returns

Under articles L221-18 et seq. of the French Consumer Code, the customer has fourteendays from receipt of the order to exercise their right of withdrawal, without having togive a reason.

Practical arrangements — declaring the return on the portal, printing the label, fees bycountry, choosing between a refund and store credit — are set out in ourreturn and refund policy and on theMake a return page.

Products must be returned new, unworn and unwashed, with their original tags. Refunds areissued to the payment method used for the order, within a maximum of fourteen days fromreceipt of the returned parcel.

9. Statutory guarantees

Independently of any commercial guarantee, Ava Be remains bound by the statutoryguarantee of conformity (articles L217-3 et seq. of the French Consumer Code) and theguarantee against hidden defects (articles 1641 et seq. of the French Civil Code).

Under the statutory guarantee of conformity, the customer has two years from delivery ofthe goods and may choose between repair and replacement, subject to the cost conditionsprovided for by law. The customer is not required to prove the lack of conformity duringthe twenty-four months following delivery.

Any claim under these guarantees may be sent tohello@ava-be.com.

10. Liability

Ava Be is responsible for the proper performance of the order until the parcel is handedover to the customer. If a parcel is lost, delayed or damaged in transit, aninvestigation is opened with the carrier and the product is either reshipped or refunded.

Ava Be cannot be held liable for non-performance caused by force majeure, by theunforeseeable act of a third party to the contract, or by the customer's own fault — inparticular an incorrect or incomplete delivery address.

11. Intellectual property

All content on this site is protected by intellectual property law. Any reproduction oruse without prior written permission is prohibited.

12. Personal data

The data collected is necessary to process orders and, with the customer's consent, tosend marketing communications. Its processing is described in ourprivacy policy.

13. Complaints and mediation

Any complaint should first be sent to our customer service team athello@ava-be.com. We undertake to respond asquickly as possible.

If no amicable solution is found, the customer may refer the matter free of charge to theconsumer mediator.

Consumers resident in the European Union may also use the European online disputeresolution platform atec.europa.eu/consumers/odr.

14. Governing law

These terms are governed by French law. Consumers resident outside France retain thebenefit of the mandatory protective provisions of their country of habitual residence.

Failing an amicable resolution, any dispute will be brought before the competent courtsin accordance with ordinary rules of jurisdiction.

15. Contact

JOCHA — 74 boulevard Périer, 13008 Marseille, France
hello@ava-be.com